Frequently Asked Questions

Find answers to our most common questions

Do you offer free shipping to UK & Europe?

Yes, complimentary standard shipping is provided for all orders within the UK and European regions, with no hidden checkout fees.

How long will my order take to arrive?

Orders take 1–2 working days to process. UK delivery takes 3–6 working days after dispatch, while European shipments take 5–10 working days on average.

What is your return & refund timeline?

You may submit return requests within 14 days after delivery. Once items are inspected and approved, refunds will be returned to your original payment method within 3–7 working days.

Do European customers need to pay import duties?

All displayed prices do not cover local customs duties or import VAT. Any customs charges incurred during delivery are the responsibility of the buyer, following local import regulations.

What do I do if I receive damaged or wrong goods?

Please contact our support team within 48 hours of delivery and attach clear photos of the issue. We will arrange a free replacement or full refund after verification.

How can I get in touch with support?

You can send enquiries through the contact form on our Contact Us page. Our team will reply to all valid messages during regular working hours.