Delivery Policy

This Delivery Policy outlines our order processing, shipping times, delivery terms, and regional shipping rules for all orders placed on our website. This policy applies to all UK and European deliveries and ensures transparent shipping standards for every customer.

1. Order Processing Time

All orders undergo standard verification and preparation procedures before dispatch. Orders are typically processed, packed, and handed over to courier services within 1–2 working days after successful payment confirmation. Processing time does not include weekends or public holidays. During peak seasonal periods, processing may take slightly longer due to higher order volume.

2. Delivery Estimates

Delivery times vary depending on your destination region:

• United Kingdom: Estimated delivery within 3–6 working days after dispatch.
• European Countries: Estimated delivery within 5–10 working days after dispatch.

All delivery timelines are estimated and based on standard courier performance. Delivery estimates are not guaranteed arrival dates.

3. Courier Disclaimer

Once parcels leave our warehouse and are dispatched to the courier network, transit speed, route adjustments, minor delays, and local delivery arrangements are managed independently by third-party shipping providers.

We are not liable for minor transit delays, local courier scheduling issues, or temporary logistics disruptions caused by regional weather, public holidays, or external logistics events. We guarantee order dispatch but cannot guarantee 100% fixed delivery dates.

4. Incorrect Address Policy

Customers are fully responsible for submitting accurate and complete shipping addresses during checkout. We process shipments strictly according to the address information provided in your final order details.

If a delivery fails or is returned due to incorrect address input, missing house numbers, wrong postal codes, or undeliverable customer-provided information, the customer will be responsible for return shipping costs and any additional reshipping fees. We do not offer free redelivery for address errors caused by customers.

5. Tracking Information

All eligible orders include full tracked delivery service. Once your order is dispatched, a tracking number and tracking link will be sent to your registered email address. You may monitor your parcel transit status and delivery progress online at any time.

Tracking updates may take 24–48 hours to refresh after dispatch. If your tracking status is inactive for an extended period, please contact our support team for assistance.

6. Shipping Fees & European Import Duty Terms

We provide complimentary standard shipping for all orders within our UK and European service coverage. No shipping fees will be charged at checkout.

For European deliveries: All product prices and shipping services provided by our website do not include local import tax, customs duties, or clearance fees that may be applied by your local customs authority. Any applicable import tariffs, VAT, or local customs charges are the sole responsibility of the customer and are not covered by our store. We recommend checking your local import regulations before placing an order.

7. Policy Updates

We reserve the right to update this Delivery Policy to reflect shipping service adjustments, courier changes, or operational improvements. Updated terms will take effect immediately once published on this page. Continued website usage and order placement confirms acceptance of the latest delivery terms.

8. Contact Information

If you have questions regarding shipping speed, tracking issues, delayed deliveries, or regional shipping terms, please reach out through the official contact channel on our website. Our team will assist and resolve your shipping enquiries in a timely manner.