Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Refund Policy
This Refund & Return Policy clearly defines the terms, conditions, and procedures for returns and refunds for all products purchased on our website. This policy applies to all customer orders and is designed to comply with standard consumer trading regulations, ensuring fair and transparent after-sales service for all users.
1. Refund Timeframe
Customers are eligible to submit a return or refund application within 14 calendar days from the date the order is successfully delivered. Any return requests submitted after the 14-day window will not be accepted. We recommend inspecting your items immediately upon delivery to confirm product condition and suitability.
2. Return Conditions
To qualify for a full return or refund, all returned items must meet the following standard conditions:
- Products must be unused, unwashed, and free of any wear marks, stains, or scratches.
- All original packaging, tags, labels, and accessories must be intact and included with the returned items.
- Products must be returned in resalable condition without any personal damage or modification.
- The return application must be submitted through our official customer support channel for verification.
3. Non-Refundable Situations
Certain scenarios and product conditions do not qualify for returns, exchanges, or full refunds. The following situations are final and non-negotiable:
- Items that have been worn, used, cleaned, altered, or damaged by personal usage.
- Products without original tags, packaging, or complete accessories.
- Returns requested after the 14-day valid return window.
- Damage caused by improper personal storage, collision, or external human factors after delivery.
- Items marked as final sale or special promotional clearance products.
4. Damaged Item Handling
If you receive defective, damaged, or faulty items during transit, please contact our support team promptly within 48 hours after delivery. Please provide clear photos or videos of the outer packaging and product damage for verification.
After successful inspection and confirmation of logistics or factory damage, we will arrange a free replacement or full refund according to your preference. No additional fees will be charged for verified damaged item processing.
5. Wrong Order Handling
In the event that we mistakenly ship incorrect products or incorrect sizes, customers may apply for a free exchange or full refund. We will cover all related return and reshipping costs for verified order errors on our side.
Customers must retain all packaging and items in complete condition for our warehouse inspection. We will process corrections and reshipment quickly once the return is received and verified.
6. Refund Processing Time
After your returned items are received, inspected, and approved by our warehouse team, your refund will be initiated immediately. Funds will be credited back to your original payment method within 3–7 working days. The exact arrival time may vary slightly depending on your bank or payment provider’s processing speed.
7. Policy Updates
We reserve the right to update this Refund & Return Policy to match service adjustments and standard compliance requirements. Updated terms will take effect immediately once published on this page. Continued use of our website and services indicates acceptance of the latest policy terms.
8. Contact Information
For return applications, refund enquiries, problem order handling, or any questions regarding this policy, please contact our customer support team via the official contact page on our website. We will respond and assist with your request in a timely manner.